Overview

We always go to meet our customer and try to help in all disputable situations, or if you are not satisfied with the quality of the service. But if you want to get a refund, you can do it within 14 calendar days.

Returns are accepted for items that were custom made, such as retouching, custom artwork and prints. If you are not satisfied with the service or are dissatisfied with the service, please contact us at [email protected].

If it is a physical product. To be eligible for a refund, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

If you return a physical item, all shipping charges to send the item back to you will be the responsibility of the buyer.

If you receive a damaged item, it must also be exchanged or returned within 14 days at the seller’s expense.

Some kinds of items cannot be returned. Additional non-returnable items:

  • Gift cards
  • Downloadable photo presets

If you want to send us a refund you must contact us by e-mail [email protected], write “Refund” in the subject line with the transaction number and the reason for return.

In some situations, partial refunds are possible by agreement of both parties.

Refunds

If it is a digital product or service, the return takes place after the agreement of the parties in correspondence.

If it is a physical product, such as prints on canvas and other media. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] . The shipping address for your item will be agreed in correspondence. 

Shipping returns

To return your product, you should mail your product to: 19 Mykola Svitalskyi street, partment 59 , Kryvyi Rih, Dnipropetrovsk region, 50000.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.